Billing FAQ

What counts as an action?

An action is a single tool execution through one of your MCP connections. Every time an automation step or an AI Agent calls a tool on a connected service, that counts as one action. Examples: fetching data from a database (1 action), posting a Slack message (1 action), creating a CRM record (1 action). AI reasoning, sandboxed code execution, and platform operations like saving automation definitions do not count as actions.

How long does the free trial last?

The free trial gives you 50 actions over a 7-day period. The trial starts when you create your workspace. If you use all 50 actions before 7 days are up, you will need to upgrade to continue executing tools. If 7 days pass and you still have unused trial actions, you will also need to upgrade to continue. All platform features are fully accessible during the trial.

What happens when I hit my action limit?

When you reach your plan's action quota, automation steps that call connections will not execute until the next billing period or until you upgrade to a plan with a higher quota. Your automations are not deleted and their schedules are preserved; they simply will not run tool steps until quota is available. You will receive a notification as you approach your limit so you can plan ahead.

Does unused quota roll over?

No. Action quotas reset at the start of each billing period and do not roll over. If you use 30 out of 1000 actions in a billing period, the unused 970 do not carry forward to the next period.

Can I pay monthly or annually?

Chase Agents plans are billed monthly through Stripe. Annual billing options may be available; check the Pricing page or contact charles@chaseagents.com to ask about annual plan pricing.

What payment methods are accepted?

Payment is processed through Stripe, which accepts all major credit and debit cards. Enterprise customers may arrange invoiced billing with net-30 payment terms; contact charles@chaseagents.com to discuss.

Where can I find my invoices?

Invoices are available through the Stripe billing portal, accessible from Workspace Settings. You can download PDF invoices for any past billing period from the portal. Stripe also emails an invoice receipt to the billing email address on file after each successful charge.

I was charged but my automations are still paused. Why?

After upgrading, you need to manually re-enable any automations that were paused due to limit exhaustion. Automations are not automatically re-enabled on upgrade to avoid accidentally restarting workflows you may have intentionally paused. Go to your automations list and enable each one you want running.

How do I get a refund?

Email charles@chaseagents.com with your workspace name and the invoice number for the charge you are requesting a refund for. Include a brief description of the issue. The team reviews refund requests on a case-by-case basis.